![]() ![]() The specified accounts must be part of the same organization in AWS Organizations. AWS Support will authorize the Slack workspaces for each account that you specify in your support case. To onboard multiple AWS accounts to use Slack workspaces, create a case with AWS Support. You can also configure account names to make accounts more recognizable than the default AWS account ID. When a Slack channel references multiple accounts, users select which account is the target of certain actions, such as creating a case or searching cases. How does the Support App work with multiple AWS accounts?Ī single Slack channel can reference multiple AWS accounts. Once these steps are complete, you can begin using the AWS Support App commands (such as /awssupport search) in the configured Slack channels. Now, you need to authorize a Slack workspace, invite the AWS Support App to your desired channel, and configure that Slack channel in the Support Center console. For more information, visit this documentation page. For example, if a Slack channel configuration references an IAM policy that specifies read-only access to support cases, then users in that Slack channel can view support cases, but cannot update them. The IAM policy that you attach to this role determines what actions those Slack channel members can take. Next, you need to create an AWS IAM role that is used to perform actions from other AWS services on behalf of users in a Slack channel. The example IAM policy in the documentation allows a user to authorize Slack workspaces and configure Slack channels in the Support Center console. How do I get started with the AWS Support App?įirst, you will need to attach an AWS IAM policy to an entity, such as an IAM user, to grant permission to configure the AWS Support App widget in the AWS Support Center Console. For Slack Connect channels, the AWS Support App only fully supports users that are members of the workspace that configured the application. The AWS Support App works with all Slack pricing plans. Slack is currently the only supported chat communication tool. Currently, only English is supported as a preferred contact language when collaborating with AWS Support through Slack. ![]() The AWS Support App is available to all AWS customers with a Business, Enterprise On-Ramp, or Enterprise Support plan at no additional cost in the Standard AWS partition. ![]() What prerequisites are there to using the AWS Support App? Your teams no longer need to switch between their primary communication tool and the AWS Support Center Console - they can create cases, search previous cases, share recommendations, and more all from within Slack. Teams who work and communicate in Slack channels can now directly interact with AWS Support to discuss best practices, request assistance, and respond to events faster with a shared view of Support engagements. The AWS Support App in Slack aims to reduce case resolution times by improving transparency and collaboration among your teams and AWS Support. Why should I start using the AWS Support App in Slack? To help you get started with the AWS Support App in Slack, we've compiled answers to the ten most commonly-asked questions from customers. Use the AWS Support App to manage cases, search previous solutions, request service quota increases, and request a live chat session with AWS Support agents and members from your team directly from your Slack channel. Customers with Business Support, Enterprise On-Ramp, and Enterprise Support plans can now use the AWS Support App to collaborate with AWS support agents on cases through Slack. ![]()
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